Terms and Conditions
General Terms and Conditions (GTC) of Smartfoot Shoes GmbH
1. Scope
The following General Terms and Conditions (GTC) in their currently valid version apply exclusively to all orders placed via our online shop. Our online shop is aimed at both consumers and businesses. A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity (Section 13 of the German Civil Code (BGB)). An entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity (Section 14 of the German Civil Code (BGB). Deviating or supplementary terms and conditions of the customer do not apply unless we have expressly agreed to their validity.
2. Contracting parties, conclusion of contract
The purchase contract is concluded with Smartfoot Shoes GmbH. The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. By clicking the order button, you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of your order will be sent by email immediately after you submit the order. The date of the contract with us depends on the payment method you choose:
- Klarna Invoice: We accept your order by sending a declaration of acceptance in a separate email or by delivering the goods within two days.
- Credit card: When you place your order, you will simultaneously provide us with your credit card details. Once you have verified your identity as the legitimate cardholder, we will request your credit card company to initiate the payment transaction, thereby accepting your offer.
- PayPal, PayPal Express: During the ordering process, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. After placing your order in the shop, we will request PayPal to initiate the payment transaction, thereby accepting your offer.
- Sofort by Klarna: After placing your order, you will be redirected to the website of the online provider Sofort GmbH, where you confirm the payment instruction. This will conclude the contract with us.
- Amazon Pay: Before completing the order process in our online shop, you will be redirected to the website of the online retailer Amazon. There you can select the delivery address and payment method stored with Amazon and confirm the payment instruction to Amazon. You will then be redirected to our online shop, where you can complete the order process. After placing your order, we will request Amazon to initiate the payment transaction, thereby accepting your offer.
3. Contract language, contract text storage
The language available for concluding the contract is German. We save the contract text and send you the order details and our General Terms and Conditions by email. You can also read the contract text in our online shop.
4. Delivery conditions / Shipping
Deliveries are available to addresses within Germany, Austria, France, Italy, the Netherlands, Belgium, Switzerland, and Liechtenstein. Shipping within Germany is free for orders over €39, and to Austria for orders over €49. Shipping costs to France, Italy, Belgium, or the Netherlands are €5.90. For deliveries to Switzerland or Liechtenstein, we charge a flat shipping fee of CHF 6. Delivery is only possible by mail. Pickup is not possible.
If the order is reshipped due to an incorrectly provided delivery address, we reserve the right to subsequently charge the flat shipping fee. This fee amounts to €2.90 or CHF6.00. It is the buyer's responsibility to carefully check all information before completing the order process.
5. Payment
In our shop you can generally use the following payment methods:
- Credit card: When you place your order, you will simultaneously provide us with your credit card information. Once you have verified your identity as the legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after your order. The payment transaction will be processed automatically by the credit card company, and your card will be charged.
- PayPal, PayPal Express: During the ordering process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your login details, and confirm the payment instruction to us. After placing your order in the shop, we will request PayPal to initiate the payment transaction. The payment transaction is processed automatically by PayPal immediately thereafter. You will receive further instructions during the ordering process.
- Sofort by Klarna: After placing your order, you will be redirected to the website of the online provider Sofort GmbH. To pay the invoice amount via Sofort, you must have an online banking account activated for participation in Sofort with a PIN/TAN procedure, verify your identity, and confirm the payment instruction to us. You will receive further information during the ordering process. The payment transaction will be processed immediately by Sofort, and your account will be debited.
- Purchase on account via Klarna: In collaboration with Klarna AB ( www.klarna.de ), Sveavägen 46, Stockholm, Sweden, we offer purchase on account as a payment option. Please note that Klarna Invoice is only available to consumers and that payment must be made to Klarna. When purchasing on account with Klarna, you always receive the goods first, and you always have a payment period of 14 days. The complete terms and conditions for purchase on account can be found here: Klarna Terms and Conditions .
All payments are due immediately upon conclusion of the contract, unless otherwise stated. In the event of late payment, we reserve the right to charge default interest at the statutory rate.
6. Retention of title
The goods remain our property until full payment has been made.
7. Transport damage
If goods are delivered with obvious transport damage, please report such defects to the delivery person immediately and contact us immediately. Failure to file a complaint or contact us will have no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you will help us assert our own claims against the carrier or transport insurance.
8. Warranty and guarantees
The statutory warranty for defects applies. Information on any applicable additional warranties and their exact terms and conditions can be found with the product and on special information pages in the online shop.
Guarantee : Depending on use and stress, the SmartInsoles® will last approximately 6-12 months, especially if you use at least two pairs in rotation, as we recommend. As with other everyday items (shirts, trousers, etc.), wear and tear over time is unavoidable. In the case of the SmartInsole®, the top layer may begin to peel off at some of the stimulation points through normal use; however, this does not affect its function. The stimulating function of the SmartInsole® is only impaired when the stimulation points have become severely worn and lose their shape, which normally occurs after 6-12 months. However, if a defect in materials or workmanship occurs within 12 months of the date of purchase,
If a defect occurs that is not due to improper use, normal wear and tear, or external influences, our warranty applies. In this case, you are entitled to a replacement item.
To claim your warranty, as well as for questions, complaints, and claims, please contact our customer service by email at info@smartfoot.de. Please include proof of purchase and a brief description of the defect. We reserve the right to verify your warranty based on the information provided.
9. Statutory right of withdrawal
Information on the statutory right of withdrawal can be found here . The statutory right of withdrawal is mandatory for both parties. This applies primarily and begins on the day on which you or a third party other than the carrier designated by you takes possession of the goods.
Incorrectly sent returns: We are not liable for the loss, destruction, depreciation of value, or damage to incorrectly sent returns that are not our products, regardless of the legal basis.
10. Undeliverable delivery
If your order cannot be delivered after several delivery attempts for reasons beyond our control, it will be returned to us.
In this case, we reserve the right to withdraw from the contract. Withdrawal will result in the reversal of the contract (refund obligation). We will promptly refund all payments received from you, but no later than 14 days after withdrawal – with the exception of shipping costs and any additional costs incurred by choosing a shipping method other than the standard shipping method offered by us.
11. Discounts & Discount Codes
Discounts & discount codes Usability: Each discount code can only be used once per purchase and per customer. Only one discount code can be used per order. Combining different discount codes is not possible. Combining bundles and discount codes is not possible. If a discount code is applied to an already reduced offer price (larger packaging unit / bundle), the discount will be deducted from the individual price. Cash payment of discount codes is not possible, nor is any other offsetting or refund of the monetary value of a discount code. Discount codes issued to the customer are excluded from resale and assignment is not permitted. The discount codes are valid exclusively for the Smartfoot online shop ( https://smartfoot.de ).
Validity: Discount codes are valid for a limited period. They expire after the date stated on the code. Extension is not possible.
Minimum order value: A minimum order value is always stated in the detailed information for each discount code. If the minimum order value is subsequently exceeded due to a return of the corresponding item, we reserve the right to charge the difference between the order with the discount code and the order without the discount code. Discount codes issued when subscribing to the newsletter are valid for a minimum order value of €19.99 or more.
Returning items: If you exercise your right of withdrawal or return the item for other reasons, only the discounted purchase price will be refunded. You are not entitled to a refund of the discount code or to a new discount code.
Offsetting for multiple items: If an order to which a discount code is applied consists of several items (shopping cart discount), we reserve the right to divide the discounted amount between one or proportionally between several items.
Non-fulfillment of an order or delivery: In the event of non-fulfillment of the order or individual items to which the discount code referred, there is no entitlement to a refund of the value of the discount code or to a new discount code.
Discount codes from third-party providers: The redemption of discount codes, vouchers, or other bonus systems from third-party providers, such as Miles&More, PayPal, PayBack, Otto.de, or Amazon, is not valid. We are not responsible for the timeliness of offers or discount codes on third-party websites.
12. Reviews
After completing a purchase, we reserve the right to send you a one-time email to evaluate the purchased product or our service. This email serves as quality assurance and is based on our legitimate interest pursuant to Art. 6 (1) (f) GDPR. You can withdraw your consent to the use of your email address for this purpose at any time.
13. Liability
(1) We are liable without limitation for damages caused by intent or gross negligence on our part, as well as for injury to life, body or health.
(2) In the event of a slightly negligent breach of essential contractual obligations (cardinal obligations), the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely, our liability is limited to the foreseeable damage typical for the contract.
(3) Otherwise, claims for damages are excluded. Liability under the Product Liability Act remains unaffected.
(4) SmartInsoles® are registered as a Class I medical device according to EU Regulation 2017/745 (MDR). They are intended to provide physiological support for foot function and body awareness. They do not replace medical diagnosis, advice, or therapy. No therapeutic or curative effects are promised.
(5) Use is at your own risk. This product is not suitable for individuals with certain pre-existing conditions, particularly diabetic foot syndrome, open wounds, severe deformities, or other medical contraindications. Likewise, proper use and fit should be ensured during intensive athletic use.
(6) Although SmartInsoles® can help stabilize gait and reduce the risk of falls – especially in older people – we assume no liability for any falls or injuries. The effect may vary from person to person and is not a substitute for medical or therapeutic measures.
(7) We assume no liability for damages caused by improper use, failure to follow product instructions or individual intolerances.
(8) The customer is obligated to notify obvious defects in writing within 14 days of receipt of the goods. Failure to notify the customer shall be deemed to have accepted the goods, unless the defects are hidden.
14. Dispute resolution
The European Commission has closed its online dispute resolution platform (ODR platform) as of July 20, 2025. We are currently not obligated to participate in dispute resolution proceedings before a consumer arbitration board and will decide on a case-by-case basis whether we are willing to do so.
Smartfoot Shoes GmbH
Dockenhudener Straße 27
22587 Hamburg
Email: info@smartfoot.de
15. Changes to the Terms and Conditions
We reserve the right to change these General Terms and Conditions (GTC) if necessary for legal, technical, or economic reasons. We will notify you of planned changes in a timely manner by email. If you do not object to the changes within six weeks of receiving the notification, the new GTC will be deemed accepted. We will expressly inform you of your right of objection in the notification of the changes.
